FAQ / STORE POLICIES

Shipping

What are the shipping costs?

Worldwide Shipping: 9 Euro for Orders up to 49 Euro

Free Worldwide Shipping on Orders over 50 Euro

When will I get my order?​

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

Europe: 5-8 business days
USA: 5- 8 business days
International: 10-20 business days

Once your order is produced, we will send you a tracking code via email.

Due to the worldwide Covid-19 situation, shipping takes longer then normal. Items might take up to 30 days for delivery, depending on your location.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Depending on your location, the items will be produced and shipped from Spain, Latvia, USA or Mexico

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.

Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip:
Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at office@riddimwise-wear.comwith your order number.​

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like Google Maps or USPS ZIP code lookup to make sure you get it right!

Orders

How are your products made?

For Clothing/Apparel we work with a reliable, high-quality print-on-demand drop shipper.

They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

After your order is produced, you’ll receive a tracking link via email when your order ships out.

If you have any questions about your tracking or shipment, drop us a line at office@riddimwise-wear.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at
office@riddimwise-wear.com

within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a solution as soon as possible!

Returns

What’s your return policy?

Since we produce on-demand only and every product is custom made for you, we don’t offer returns and exchanges.

If there’s something wrong with your order, please let
us know by contacting us at  
office@riddimwise-wear.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items.

If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
office@riddimwise-wear.com

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at  
office@riddimwise-wear.comwithin a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Any Questions?

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